UK Head Office

Address:
The Old Barn,
Oasts Business Village,
Red Hill,
Wateringbury,
Maidstone,
Kent,
ME18 5NN

Tel: +44 (0) 845 671 8400
Fax: +44 (0) 845 305 8254
E-mail: info@gcen.co.uk

First Premier Prepaid MasterCard ® ENQUIRES ONLY

We can be contacted by Email, Telephone or Mail. Your question may be addressed in our FAQs section so please check there first.

E-mail:
Please email your enquiry with your name, email address and contact telephone number to pct.enquiries@banctec.com. Please do not include your card number within the email. We will always endeavour to reply to your e-mail within 24 hours (unless at the weekend or bank holiday).

Telephone:
If you would prefer, you can call us on the following number and we will be happy to answer your query: 01753 778647 (Monday to Friday 9:00am - 5:30pm, excluding Public Holidays)
Lost and Stolen
If you have lost your card or had it stolen please call: 01159 577420 (24 hours, 7 days a week).
Activate and retrieve PIN
To activate your card and retrieve your PIN, call 0871 990 0518* (24 hours, 7 days a week)
Retrieve PIN if Card Already Activated
If your card is already activated then call 0871 990 0517* (24 hours, 7 days a week)
*Calls cost 10 pence per minute plus network extras,

Customer Correspondence:
Card Services
PO Box 67528
London EC2P 2HU

Portugal Office

Address:
Global Currency Exchange Network
Rua Professor Jose Ventura Neto Cabrito
Lote 2, Loja G R/C
8600-774
Lagos
Algarve
Portugal
Click Here For Our Location Map

Tel: +44 (0) 845 671 8402
Tel: +351 282 768 136
Fax: +351 282 798 118
E-mail: portugal@gcen.co.uk

Address:
Paseo del Mediterraneo 197, Local 5
04638 Mojacar Playa
Almeria
Spain
Click Here For Our Location Map

Tel: +44 (0) 845 671 8403
Tel: +34 950 615 319
Fax: + 34 950 478 370